Terms and conditions

Welcome to spanishau.com online language school.

The terms & conditions on this page explain the agreement (contract) between SpanishAu and you, the user of SpanishAu services or products.

You automatically agree to fully accept SpanishAu terms & conditions below anytime you do any of the follow things: visit SpanishAu website or social media pages, purchase services or products from SpanishAu, receive free services or products from SpanishAu or when you become an SpanishAu member or subscribe.

SpanishAu respects your privacy and allows you complete control of your information. We share none of your information with anyone for any reason. Read a complete statement of SpanishAu privacy policy.

General Questions

 

FAQ

Payments

Payments for lessons are via PayPal, is the faster, safer way to  make an online payment, via debit or credit card or bank transfer. Contact us if you would like to pay by bank transfer or Transferwise.

All transactions are final. There are no refunds for classes.

How can I pay a lesson package?

Go to the “fees” section and choose the package you would like to buy When the PayPal payment window opens you decide whether to sign in using your account or pay with a debit or credit card without logging in. All the transactions are subjected to the PayPal privacy policy.

Do lesson packages expire?

Lesson packages on SpanishAu are valid for six (6) months.

Can I can cancel a lesson?

Cancellation and change policy is 24 hours in advance by email.  If you cancel with less than 24-hour notice, the lesson hour(s) booked will be deducted from your total paid hours.

How does work a lesson?

Our Spanish lessons are Live Class led online by an experienced Spanish tutor. You will need a computer, a good internet connection, a microphone, a speaker and a webcam. 

What about if tutor cancel a lesson?

You will be entitled to reschedule a future class without any deduction from your total paid hours.

Also, we will provide a make-up lesson if we cancel the lesson due to any unforeseen situations (power cut, internet connection, natural disasters, teacher illness, etc.).

What happens if I am late or don't show up for a class?

The lesson will be considered void if the student does not appear 15 minutes after the scheduled start time. That specific class is subsequently not reschedulable.

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